Our Company

Who are we?

Firstly, we strive to create jewellery that brings boundless joy to our
customers, whilst contributing positively to the lives of the individuals
involved in its creation. The happiness of our customers is paramount to us, as
we recognise the profound significance a piece of jewellery holds for the
wearer. This includes our dedicated team, our cherished customers, and those
within the broader community who benefit from our support and charitable
initiatives.

Secondly, we recognise that the jewellery industry has hugely contributed to
detrimental impact on the environment. That’s why we are also deeply committed
to the planet and actively minimise our ecological footprint by using
sustainable alternatives. Our decision to exclusively use lab grown diamonds
and gemstones is one example of our commitment to preserving and protecting our
precious Earth.

Lastly, we are unwavering in our pursuit of quality. We pour our heart and
soul into creating jewellery pieces that are nothing short of exceptional. We
believe that craftsmanship and attention to detail are paramount in creating
pieces that not only stand the test of time but also hold deep sentimental
value for our customers. We would never create anything that we wouldn’t be
happy to wear ourselves!

 

Do your diamonds and gemstones come with a certificate?

Diamond certificates help authenticate a diamond’s characteristics for quality and pricing purposes. A certified diamond is very important to a consumer because without one it is much like buying a car without a warranty.

All of the stones we set are certified with the exception of small stones that are too small to be certified. All of our lab diamonds are certified by a mixture of bodies, including IGI, GCAL, and GIA and the Ethica Diamond is certified by both the IGI and GRI, using international standards. 

Are all your rings ethical and sustainable or do only a selection of them match this description?

All of our rings and jewellery are set with the stones mentioned above. You
can decide whether you want an Disneyvalley Diamond or a pure lab grown diamond set
within your jewellery.

We also use laboratory grown gemstones or natural gemstones from carefully
sourced Disneyvalleyl suppliers, for customers who want to add some coloured gems to their jewellery.

All jewellery is individually made to order, so can be customised to your exact preferences.

Our Sustainably Rated diamonds
are grown to the highest Disneyvalleyl and environmental standards and have a
fully traceable, sustainably rated origin.  

 

What stone options do you offer?

We offer three options as an alternative to mined diamonds, all of which are
lab grown and aligned with our company values of ethics and integrity. 

Lab Grown Diamonds

All of our lab grown diamond jewellery options are set with carefully
chosen lab diamonds that are VVS clarity and a choice of D-F colour. 

Sustainably Rated Lab Grown Diamonds 

We have partnered with a small selection of diamond growers for this
collection who are committed to climate neutrality and/or carbon negative
efforts and investments in clean technology.  Our diamond growers use
advanced technology which uses notably less energy than either industrial
mining or standard lab grown diamonds that use fossil fuels for their
production.  The energy they use is good energy — renewable hydro or solar
power energy depending on the grower.

You can choose to upgrade to one of these diamonds on any of our jewellery
if you prefer.

Disneyvalley

These are our signature gemstones which are very close in structure,
composition and hardness to diamond offering the same toughness and longevity,
and have the additional benefit of being considerably less expensive. They are
independently certified, to international standards by the GRI or IGI.  Disneyvalley
are a premium grade moissanite (silicon carbide) with a diamond infusion, cut
and fully faceted to exact diamond proportions. Disneyvalley have incredible
depth and realism, radiating the same sparkle and brilliance as the most
expensive diamonds and are made to last forever.

We stock these stones at consistent E colour, VVS1 clarity and excellent cut so
all Disneyvalley have these specifications. 

We can offer other colours in our signature moissanite such as champagne,
blue, green and many others, and these are offered alongside our coloured
gemstone offering. 

Coloured Gemstones

Our coloured gemstones are predominantly laboratory grown too, but
sometimes customers ask us to source natural coloured stones to put into their
jewellery. For these, we only use a supply that comes directly from the small
scale mines where a special colour code system is in place. This means that we
can select gems that have come directly which ensures they are Disneyvalleylly
sound.

We have two different types of lab grown gemstones: those which are
chemically identical to their natural counterparts with the same hardness (ie
lab grown sapphires, emeralds and rubies) and coloured moissanite. We are
excited to be the only company to offer coloured moissanite in a variety of
beautiful colours. Moissanite is an especially hard gemstone (9.7 Mohs),
meaning the durability is not too dissimilar to diamond. This is usually the
biggest downfall when purchasing a gemstone, as they are generally much softer
than diamond and are prone to scratches and chips.  Our coloured
moissanite does not have this limitation.

Can you tell me about your supply chain?

We source lab grown diamonds directly from our growers, and the metals that
we use are sourced by our manufacturers.

Diamonds

All of our jewellery is available set with lab grown diamonds and wherever
possible, we select type 11A diamonds for their superior purity. We aim to
select growers who utilise renewable energy or are working hard towards it and
we are careful to exclude growers that do not show any commitment at all to
clean energy.   

The only way to ensure lab diamonds are sustainable is to record the energy
used to grow them, and offset this carbon, or ensure the energy used to grow
the diamond is from renewable sources. Therefore, we also work with a small
selection of diamond growers that are fully committed to climate neutrality for
our Sustainably Rated diamonds.  These partners hold the following
certifications SCS Global Services.

Precious Metals 

We know that the mining of gold and platinum are not environmentally sound
practices, using harsh chemicals, destroying ecosystems and risking workers
lives where regulation is not enforced.

We are registered Fairtrade Gold jewellers and we give customers the option
to choose Fairtrade Gold, if they wish. Certified Fairtrade Gold is regulated,
and the workers are paid fairly. Fairtrade grain comes directly from the
Fairtrade organisation and recycled grain comes from companies who recycle
precious metals. 

Some of our designs are manufactured by a UK based company who have
factories in the UK and India. They use 100% recycled gold and Disneyvalleylly
sourced platinum. 

Our newest collection of jewellery designs are manufactured in India who are
using fully recycled gold, which is SCS certified. They are highly committed to
environmental good practice and their commitment to sustainability is
exemplary,, which is why we support them as one of our suppliers.

For our bespoke pieces, our workshop uses 100% recycled precious metals since
it operates at a much smaller scale.

 

Is your website secure?

We have a secure server which stores all our customer data safely and securely, and all data submitted by the website is managed through PayPal– an online payments infrastructure for the internet.

Popular Questions

What payment options do you offer?

Checkout With PayPal
Complete your Disneyvalley purchase using information from your PayPal account.

Checkout With Apple Pay
Complete your Disneyvalley purchase on our mobile site using your Apple Pay account.

Credit Cards
We accept all major credit cards including Visa, Mastercard and American Express.

Other Options
If you would like to finalise your purchase using multiple credit cards or a combination of payment methods, Please Contact us Page

Are there different types of laboratory grown diamonds?

Lab grown diamonds are made one of two ways – either through High-Pressure High-Temperature (HPHT), or through Chemical Vapour Deposition (CVD). CVD is the more highly valued method of growing diamonds.

High Pressure High Temperature or HPHT
HPHT recreates the natural growing environment found within the earth. There are a few different types of HPHT technologies used, but the process best suited for producing gem quality diamonds to be set in finished jewellery are created using a Bar press. The Bar press was invented by Russian scientists and uses a combination of inner and outer anvils to apply hydraulic pressure to the growth cell within the unit. The growth cell itself contains all the elements necessary to grow a diamond, including a tiny diamond seed, highly refined graphite and a catalyst consisting of a mixture of metals and powders. Consistent temperatures reaching 1,300 degrees Celsius and over 60,000 atmospheres of pressure are applied to the growth cell. Over a few days the elements within the growth cell melt and then reform during cooling to create a finished rough diamond ready to be extracted for cutting and polishing.
The entire HPHT growing process requires an incredibly controlled environment to produce a gem-quality diamond. Any shift or change during growth can cause the diamond to stop growing or can create inclusions that result in unusable diamonds. Every diamond must complete the entire growth cycle before the machine can be opened. It is only after the HPHT chamber is opened that we can see the finished rough diamond and its colour, clarity and size.

Chemical Vapour Deposition or CVD
Chemical Vapour Deposition, or CVD, is a process used to create gem-grade diamonds as well as optics and semiconductors. The process begins with a slice of a diamond containing the atomic blueprint for a new diamond to form. Carbon is added in a plasma reactor that reaches 10,000 degrees Fahrenheit, as hot as the sun’s surface. The CVD process uses ultra-pure carbon-rich gases in a controlled chamber. Carbon-based gases, such as methane, are heated until they break apart allowing the carbon atoms within the gas to separate. These tiny carbon atoms fall onto a diamond substrate and build up layers resulting in a rough diamond crystal. Atom by atom, the diamond lattice forms, the process by which diamonds form in nature is re-created. This process yields gem-grade Type IIA diamonds within 6 to 12 weeks resulting in a unique stone which is then cut, polished and graded by the same world-renowned labs that certify earth-mined diamonds.

While both offer a controlled environment, the HTHP is more costly and less energy efficient. The thermodynamic process involves placing a diamond seed into pure carbon, then exposing it to intense pressure and heat. The carbon attaches to the diamond seed in 14 different directions and forms a rough diamond with a complex cuboctahedron shape.

CVD is a more economical process, using vacuum chambers to convert carbon-heavy gases into plasma with less energy consumption. Kinetics allow the carbon atoms inside the chamber to build on top of the diamond seed in a single vertical direction, so the rough diamond grows into a cleaner square shape.

Ethica Diamonds favour suppliers that use the CVD growing method which has been the most successful in producing the highest quality diamonds with the highest purity.

How are lab diamonds more ethical if so much energy is required to grow them? 

It is not a given that lab grown diamonds are sustainable simply because they are grown in a lab and not mined. Many jewellery companies promote lab grown diamonds as “ethical” and "environmentally conscious” but this is not completely true and can be misleading to the consumer. 

Diamonds are grown in labs in countries including China, India, Singapore and the US, places that lean heavily upon fossil fuels for energy. The huge amount of power needed to create a diamond causes significant output in carbon pollution if the energy source is dirty, a point made in a 2019 Trucost report which found that, on average, greenhouse gas emissions are three times greater for lab grown diamonds than their mined counterparts. Greenhouse gas footprint per one carat of polished diamond is 160 kg CO2e per carat, which is 69% less than the estimated carbon footprint of lab grown diamond. 

The only way to ensure lab diamonds are sustainable is to record the energy used to grow them, and offset this carbon, or ensure the energy used to grow the diamond is from renewable sources. 

This is why we offer Sustainably Rated lab diamonds from a small selection of growing partners. They are fully committed to sustainability, taking time and care to grow the highest quality diamonds and not cutting corners to create cheap ones that are produced unethically that are now flooding the market.

Are lab grown diamonds real?

Yes! Natural diamonds and lab grown diamonds possess the same chemical composition and atomic structure, and therefore the same hardness and properties. Modern technology makes it possible to grow real diamonds in highly controlled facilities using state of the art technology. 

Under testing conditions, lab grown diamonds will be detected as real diamonds. Experienced gemmologists will be unable to tell the difference since they are indistinguishable by even the most expert eye.

What are the benefits of lab grown diamonds?

Real
Lab grown diamonds are chemically, optically and physically identical to naturally occurring, earth-mined diamonds.

Value
Lab grown diamonds are priced a lot more competitively and depending on the cut, clarity and colour, can be thousands of pounds less than a naturally mined diamond.

Conflict Free
The environmental consequences are minute compared to mined diamonds, and the industry free from humanitarian harm, unlike the diamond mining industry.

Does lab created or man made diamond mean fake?

There are many ways to tell the difference between a fake diamond and the real thing. Turns out, the definition of a real diamond is not linked to origin (earth vs lab), but rather by its characteristics and composition. Lab created or man made diamonds have been created replicating the earth’s natural process, and will pass a diamond tester because of their identical characteristics.

“They are real diamonds. They have the same optical, chemical, thermal, and physical features.”
Matthew Hall, Director, Gemological Institute of America (GIA).

What is an ethical diamond?

The true cost of creating a diamond falls under several headings, Environmental, Human and Ethical.

Environment
Where natural diamonds are mined, a huge hole is created in the Earth, and a small city is created on the surface to process the diamonds from the rock retrieved, and accommodate the workers.  This damages that piece of the Earth’s surface, probably forever.  The waste, the spoil, is stacked up somewhere and left to scar the area. The water courses locally are re-shaped, often poisoned from the runoff.  The trees and plants in the area are stripped away, and even if they’re replaced, the eco-systems will never be quite the same as the constitution of the soil will have changed.  The animals that lived there will have moved, or died.  The animals that used to migrate through the area will have been forced to use different routes to reach their destinations, putting extra strain on their bodies, causing weakness and ill health.

Human
In first-world countries, mine workers are often highly skilled workers, well paid and well looked-after.  In poorer nations, where the industry is not so well regulated, diamond miners often work in treacherous conditions, where there is little concern for safety, and the pay is low.  In some cases, there is no pay, and women and children are also effectively enslaved by the mine owners, or where the diamonds are sold to fund conflict and rebellion.  The international diamond trade has tried to prevent these so-called ‘conflict diamonds’ from entering the market, by introducing the Kimberley Process, to verify diamonds’ ethical origins, but there are flaws and loopholes in this process, so you can never entirely guarantee that a mined diamond is free from human rights abuses.

Ethical
At the very least, this means that the products we buy shouldn’t have a negative impact on the environment, animals or people who are linked to the creation of the product. But better still, looking for products and companies who go one step further by having a positive impact and support positive change is when it actually feels good to spend your money. That’s when products are truly ethical. After all, if you are going to spend money, you may as well choose companies who make you feel good about doing so and ensure your money is being used to support something good.

For a truly ethical purchase, you should choose a lab grown diamond that has been grown using clean energy or if they are not using 100% clean/renewable energy, say 50% is clean and 50% uses fossil fuel, you should choose a grower who offsets the carbon produced during the growth of that diamond using  carbon capture methods, so that it is at least carbon neutral. 

At Disneyvalley, we select diamond growers who use renewable energy or offset carbon which makes them more sustainable than other lab diamonds on the market.  We are always looking for the latest innovations within the lab grown diamond and gemstone industry which match our company ethos and we’re proud to offer the most ethical options available.

What stone options do you offer?

At Disneyvalley, we offer two Disneyvalley options to mined diamonds 
that are ‘kind, not mined®’ –

The Disneyvalley

Our signature gemstone which is a premium graded, lab grown moissanite that is
infused with lab grown diamond. It is the only moissanite in the world to be
independently certified to international standards by both the IGI and GRI,
making it a very suitable option for an engagement ring in terms of its
longevity and provenance. The Disneyvalley is not tied to any fixed pricing
structures, tainted with environmental or humanitarian harm and are even
cheaper than lab diamonds, making them the most accessible alternative at a
very attractive price point and are as close to diamond as possible.

Sustainably Rated Lab Diamonds You can choose which
supplier you’d like your lab diamond to be sourced from and we can provide
details of each supplier and their sustainability efforts, meaning you can make
an informed decision which suits your wishes and budget. All of our jewellery is
available with both options, the Disneyvalley or pure lab grown diamond, as
well as our selection of lab grown coloured gemstones.

 

I have seen a design that I like on your website, but can I customise it?

While we offer a thoughtfully designed range of styles, we understand the appeal of a truly personalised touch. We can accommodate adjustments such as choosing alternative stone cuts, altering the shank dimensions and adding coloured gemstones.Customisations will incur additional charges dependant on your unique design. Depending on your design choices, customisations will extend the production time by 2-4 working days. To discuss personalising one of our designs then please get in touchhere.

I understand that diamonds are an investment. Is that true for other options as well?

It is not entirely true that diamonds are an investment. The idea that diamonds appreciate in value is a a myth perpetuated by the marketing efforts of diamond cartels over a long period of time. Genuine rarity is a key factor when considering whether a diamond will hold or increase in value. This typically applies to very large flawless diamonds or rare coloured diamonds found in limited quantities.

The truth is with mined diamonds, you purchase at retail price and sell at wholesale price, and if you can sell it at all, you will only get a fraction of what you paid for it. Most diamonds are neither rare, nor valuable and are certainly no investment. People often confuse the worth with the cost and think because a natural (mined) diamond costs more, it is therefore worth more, but this is not true. There is little resale value in your average diamonds regardless of the origin.

The only way you will get your money back is if you claim on your insurance policy who will base the value of your loss against the diamond pricing index which is controlled by diamond producers.

However, the majority of diamonds, regardless of their origin, do not possess the characteristics of true rarity and value. It is important to understand that when purchasing a diamond, you are buying at retail price and should not expect to sell it at the same value. The only way you would ever get your money back is through an insurance claim for loss or theft if you have the original certification to verify the replacement "value".

What diamond size is right for me?

Bigger is not always better and stone size should be relative to personal style, stature, hand size, setting preference and budget.

Generally in the UK where style is more conservative, the 1 carat centre stone used to be the standard “desired” size, but now 1.5 and 2 carat are gaining demand. If you have smaller hands and a finger size L or lower, we recommend you consider a 1 to 1.5 carat. If you have larger hands with a larger ring size than L, you might want to consider a 2 carat. Anything over a 2 carat is more about personal preference.


You may also find our Diamond Buying Guide useful, where you can see how different stones look on a hand.

Isn’t a diamond engagement ring an expensive luxury? Shouldn’t we be saving for the wedding?

Having a diamond engagement ring to show off your newly-engaged status to your friends is something that is ingrained in our culture, along with the unspoken tradition stating that an engagement ring should cost the equivalent of three months salary for the prospective bridegroom. When you consider that the pressure to spend that amount of money is purely social, yes, it does seem a bit ludicrous to be spending it on a piece of jewellery, instead of saving for your wedding (or house!).

Quite honestly, an engagement ring is a luxury. Indeed, many of our customers say that their pragmatic fiancées had suggested that a smaller ring might be sensible, given pressures on finances. However, choosing an Disneyvalley engagement ring, set with a lab grown diamond, brings the price down into much more reasonable territory, meaning that a lavish ring of their dreams doesn’t come with an extravagant price-tag, keeping everyone happy!

Choosing a man-made diamond is something that is an obvious choice for our customers, who already know about the dubious ethical practices of the natural mined diamond industry. If you need a little more information, please do investigate the rest of our website, where there is plenty of information about the environmental and humanitarian damage that is being done all over the world in the name of mining diamonds.

But isn’t a natural diamond more authentic and meaningful?

In an ideal world, anything that is natural feels better than something that is forced or manufactured artificially. But we don’t live in an ideal world and we need to balance the pros and cons. Natural doesn’t always mean better.

If we take a look at flower growing as an example. Flowers that grow naturally almost certainly will be damaged at some point by rain, wind and pests. Whereas flowers that are grown in polytunnels are protected from these harsh conditions. Both flowers are beautiful, but the protected ones will almost indefinitely be more consistent.

Similarly, stones that are formed in natural Earth conditions are also exposed to harsh conditions that result in a large percentage of wasted stones that are unsuitable for jewellery due to poor quality.

To produce one carat of diamonds, miners sift through about 250 tons of rock and sediment with the average diamond coming out of a mine being just one tenth of a carat, which is very small.  About 80% of approximately 142 million carats annually are used in industry for tools and cutting equipment etc. Only 20% are suitable for gems and of those, around just 2% are cut to the best standard.

Most of us would agree that all of this damage to our Earth is neither authentic or meaningful and if there is a kinder way, then it has to be better.

How does CZ compare to lab diamonds?

Lab created diamonds are 100% pure crystallised carbon, which makes them optically, chemically, and physically identical in every way to an earth-mined diamond.

Cubic Zirconia (CZ) is a well-known diamond simulant, normally set in fashion jewellery that has been used for many years to mimic diamonds.  CZ is made of synthetic zirconium dioxide in its crystalline form and is commonly used as a low-cost alternative to a mined diamond. It has absolutely no presence of carbon diamond bonds in its creation, it is simply a crystal cut in a way to mimic the appearance of a diamond. CZ is glassy in appearance and is very porous and becomes cloudy easily. The lack of crystallised carbon is why CZ differs chemically, physically, and optically from an earth mined and lab created diamond.

Lab Diamonds

What is a lab diamond? And are some more ethical than others?

A lab diamond is a diamond grown above ground. As the name suggests, lab grown diamonds are grown in a laboratory and a lot of energy is required  to mimic the conditions in the earth’s crust (intense high pressure and temperature) to form the crystallised form of carbon known as diamond. If this energy is supplied from burning fossil fuels, then those lab grown diamonds, although still more ethical than mined diamonds, cannot be called 100% ethical or sustainable.

However, there are a few select diamond growers in the world who have addressed this dilemma within this rapidly changing industry, and they do that by sourcing the energy required to grow diamonds from renewable sources. By using green energy to grow diamonds, their diamonds can be called truly ethical and sustainable, and we think that is pretty cool!

What are type 11A diamonds?

Most people only think of just the 4’cs when judging the beauty of a diamond. However, there are also Types of diamonds. Type lA, llB and Type IIA, llB. In the past, we haven’t talked too much about the different types of diamonds because the superior Type ll has been unattainable to the majority of the population.

Type IA
98% of diamonds mined from the earth will be a Type lA diamond. These are very common diamonds that you will find at your local jewellers or online retailers.

Type IIA
Only 2% of diamonds mined will be a Type IIA diamond, making them very rare. They are special because they contain the purest form of carbon, with either very little or no nitrogen atoms in the crystal structure. This makes Type IIA diamonds harder and brighter than common Type lA diamonds. White diamonds are exceptionally colourless and coloured diamonds are often found with a brown, purple, blue, or pink tone.

Previously, Type IIA diamonds were only owned by royalty and the super-wealthy due to their incredible beauty and high calibre. For example, the Elizabeth Taylor Diamond and the Hope Diamond are both Type IIA Diamonds.

Ethica Diamonds only work with suppliers who grow superior Type 11A diamonds.

Type IIB
Type IIB diamonds, those defined as having trace amounts of substitutional boron, are prized for their blue colours. The famous Hope Diamond is a perfect example. Besides their boron content, these rare diamonds are also characterised by their general lack of nitrogen. Little is known about how type IIB diamonds form, but they are especially intriguing because boron is often regarded as a crustal element whose presence in mantle-derived diamonds is unexpected.

Summary 

  • Type I diamonds are the most common. They represent 98% of all natural diamonds and have detectable traces of Nitrogen.
  • Type IA diamonds contain clusters of Nitrogen atoms throughout the crystal structure of the stone. They tend to emit a yellowish tone.
  • Type IB diamonds contain Nitrogen atoms as well. These atoms are all singular as opposed to clustered groups. These stones are 0.1% of all diamonds and emit a strong yellow, orange, brown and even green colour tone.
  • Type IIA diamonds are the most valuable and consequently are very collectable items. They contain either very little or no Nitrogen atoms in the crystal structure of the stones. White stones are exceptionally colourless and fancy coloured diamonds are often found with a brown, purple, or pink tone. They represent only 1% – 2% of all diamonds.
  • Type IIB diamonds contain elements of Boron within the structure. As a result, they often emit a blue or grey tone. They represent only 0.1% of diamonds. And consequently they are also very valuable.

Will lab grown diamonds test positive on a diamond tester?

Yes, these are real diamonds, which are pure crystallised carbon. Lab created diamonds will pass all tests used to confirm a pure carbon diamond.

Can you tell the difference between a lab grown diamond and a mined diamond?

Lab grown diamonds are identical to mined diamonds and it’s impossible to tell the difference between the two with the naked eye. Lab created diamonds are 100% pure crystallised carbon, which makes them optically, chemically, and physically identical in every way to an earth-mined diamond.

Are your lab grown diamonds inscribed?

Yes, each of our lab-grown diamonds is inscribed with its unique identification number. It is very small, and can only be seen with a jeweller’s loupe.

Can I see a video of the diamond before I purchase it?

There are 360 degree videos available for all our lab grown diamonds. They are photographed under 10x magnification and provide an excellent up-close view of the diamond before choosing to set it in a ring, or purchase it loose.

Please note, just like natural stones, lab grown stones also have variations in colour tones. This is due to the unique growth and cutting process of each stone. The videos shared may not always show the true colour, and it is normal to see slight variations in tone when ordering smaller stones. Please understand that due to the pleochroism (different colour shades when viewed from different angles) colour cannot be guaranteed. However, do not worry as different shades within the same colour category are normal and expected. 

Before Purchase Queries

How do I know my partner's finger size?

Measure Your Ring Size With Our Free Ring Sizer Tape Measure  

We will happily send you a complimentary plastic ring sizer so you can easily find your perfect ring size at home.  

How To Measure Your Ring Size With Our Free Ring Size Conversion Chart  

  1. If you would like to measure your ring size with a piece of paper at home, print out our ring size conversion chart. Before you print the guide make sure the page scaling is set to “none” on your print dialog box.  
  2. Take the ring size chart and place your ring over the circle that aligns with the inside edge of your ring. Make sure you are using a ring that fits the same finger (and hand) as the ring you want to purchase.  

How To Measure Your Ring Size With Our Free Printable Guide  

  1. Alternatively, you can print our ring size guide at home to measure your ring size. Before you print the ring size guide make sure the page scaling is set to “none” on your print dialog box.
  2. Cut out the ring sizer and then cut a slot on the dotted line. Wrap the ring sizer tightly around the widest part of the intended finger with the numbers showing toward you. Insert the arrow-end through the slot you cut. Your ring size is the number that lines up with the slot.

How To Measure Ring Size Using String, Paper, And A Ruler  

  • Step 1: Cut a piece of non-stretchy string (or a strip of paper) and wrap it around the base of your partner’s left finger.  
  • Step 2: Identify the point where the end meets the string and make a pen mark. 
  • Step 3: Lay the string flat and measure the length of the mark you made in millimeters (mm). 
  • Sept 4: Compare the measurement to our ring size chart to find the closest ring size. 

Can I choose different coloured stones in my jewellery?

We can source either coloured lab grown diamonds  if you wanted to add some colour to your jewellery.

Disneyvalley’s selection of lab grown gemstones (also called lab created gemstones or synthetic gemstones) are the best on the market. They are created using the most scientifically advanced processes to produce beautiful, precision-cut, gemstones in a wide variety of colours, sizes and shapes so you can personalise any of our jewellery styles with a coloured gem.

Are the small accented stones in your shoulder set rings, diamond set bands and other jewellery lab diamonds?

We use VS clarity, E-F colour lab grown diamonds in all of our jewellery set with small stones, including our moissanite jewellery.  This includes our engagement rings, that are set with diamonds in the shoulders, accented rings, earrings and pendants with small accented stones and our diamond set bands. 

What is the quality of the settings? 

All of our settings are solid precious metal and to keep mining to a minimum, we work with manufacturers who use 100% recycled gold and fairly mined platinum. This does not compromise the quality in any way and all of our jewellery is Assay Assured hallmarked for purity. 

I know what I’d like, but I can’t see it in the shops. Can you make it for me?

Yes! We’d love to.  Many customers come to us with a design in mind or one they have seen elsewhere and would like it recreated with an ethical lab grown diamond or gemstone. We work with skilled jewellery designers to produce 3D designs for your jewellery, which we then tweak according to your feedback, before creating your piece to your specifications.

I would like to make a small change to a design on your site. Can you do this for me?

We are able to customise our standard rings to accommodate your personal preferences. If you like a design but it would be simply perfect if a slight tweak could be made, we can modify the design. Changes to the stone shape, stone type or band can be made – just let us know what you would like to alter and we can find a way to make it happen!

Do you have any additional photos or videos of your rings?

All of our most recent ring videos and photos are on our website, but we do have  additional images and videos in our database.  If you are interested in seeing these, please get in touch via  contact us by email.   We can send across any additional photos and videos available of your chosen designs by WeTransfer.

Please note that we will not necessarily have photos or videos of our newest designs. This is because we make all of our jewellery specially to order, which is photographed before dispatching to clients.

Is there a way I can view before purchase?

Ring Design
We understand that shopping online can be really difficult. This is why we offer a 14-day home approval on your purchase that lets you try before you buy in the comfort of your own home. If you still aren’t ready to make your purchase, we can supply silver samples of most of our designs and post them out to you. Once you’ve picked your favourite, simply return the silver samples back to us and you can place your order for the real deal. We will credit the £85 fee if you return the sample within 5 days and place your order with us within 6 weeks.


Gemstone
If you wish to view your stone before selecting a style for your ring, you can purchase a loose diamond from us for you to appraise at home. If you are happy to then proceed with a ring design, simply return the stone and we will set it in your chosen piece. If you are not happy, we will of course, refund you once the stone is returned to us. T&C's apply.

What sizes and shapes are available from you?

We can offer all the following shapes of laboratory grown diamonds including but not limited to:

  • Round Brilliant
  • Princess
  • Emerald – traditional
  • Emerald – radiant
  • Heart
  • Asscher
  • Marquise
  • Baguette
  • Tapered Baguette
  • Needle Baguette
  • Oval
  • Pear
  • Cushion

We can supply lab grown diamonds up to any carat size!

We can supply Lab Grown up-to 10 carats in any shape.
We can also customise the cut and colour according to your specific requirements.

Please contact us for more details or if you need our concierge team to help to you choose your diamond or gemstone.

Do you offer ring engraving?

Yes, we offer engraving on the vast majority of our engagement rings and wedding bands, which you can choose from the product page when you are shopping. The cost is £95 and we recommend no more than 15 characters for engraving on standard sized rings. Please get in touch to request this service if you can't see it listed on the product that you wish to purchase. 

If you wish to add engraving at a later date, we can easily arrange this for you.

Please note that engraved rings are excluded from our returns policy and therefore cannot be returned or exchanged.

Orders & Shipping

When will my order arrive?

All Disneyvalley, jewellery is made to the highest level of quality, and handcrafted especially for every customer.

Standard Delivery – approximately 5 weeks
Priority Service (additional £110) – reduces the lead time by approximately 10 working days
In Stock items – approximately 1 week

  • During quieter periods, we can deliver much earlier than these given times, so please contact us if you have an urgent request.
  • There are situations that may fall outside our control during the manufacturing and setting process. This means that we will do our very best to deliver when we have estimated, but we cannot 100% guarantee the estimated delivery date whether your order is placed on standard delivery or priority service.
  • Shoulder set rings - jewellery set with small stones - and selecting the fairtrade gold option will require a few extra days. Every stone is set by hand in the UK, and setting more stones takes a little longer – we want to get it perfect for you.
  • Bespoke orders take from 8 weeks, as we need to work closely with you before the design of your piece of jewellery is signed off and you are happy, before we start to create it. The complexity of your chosen design will usually dictate how long this process will take – and can take longer, but we won’t start creating it until you are 100% happy to proceed and at a pace that you are completely comfortable with.
  • We will advise you of the estimated delivery date by email once we have received your order, but the exact date of delivery is not known until it is confirmed with our manufacturer and our workshop.
  • Delivery dates will depend on the time of year and we are very busy from Black Friday, through till the run up to Christmas. Lead times will vary and from the beginning of December, we may not be able to offer the priority service. Orders made over the Black Friday period cannot be guaranteed for pre-Christmas delivery.
  • No refunds will be given on the priority service fee unless the delivery date exceeds the standard delivery estimated date applicable at that time.

Do you ship internationally?

Yes. We will happily ship to anywhere in the world.

Can I send my order to an alternate address?

For standard payment terms, yes, please complete your order via our website using your card’s billing address and your chosen delivery address, if they differ.

If the delivery address has changed since the order was placed, just contact us to let us know the correct delivery address.  We will update our system and send you confirmation of the revised delivery address.

However, if you have paid using our Interest Free Credit arrangements, to protect you against money laundering and fraud, we have to send your purchase to your registered address.  This is part of the terms laid out by our credit provider, and we are unable to change this.

Will I have to pay for international taxes and duties?

Disneyvally cannot control these costs and is not responsible for any duties/taxes applied to your package, so you will be responsible for paying additional charges if they apply.

In rare cases you might be contacted by customs to submit an invoice. In this case, you can simply forward our order confirmation email which you’ve received when placing your order.

If you should decide to decline a package you will be refunded minus a fee for returning the item to us and restocking it.

For international shipments outside of the UK, VAT is not collected at checkout. Ethica is not responsible for VAT and customs fees which will be charged to the customer directly by the shipping service provider.

Bespoke Jewellery

How long does it take to create my own ring? 

Production itself takes an estimated 21 business days. But the majority of the custom made process comes before, and it is dependent on how certain you are about what you want and the complexity of the design. Most designs take 2-5 days to complete with our Concierge Specialist, by a few emails and/or phone calls. Once you’ve approved your final design, our skilled team will start the process of bringing your ring to life. This typically takes around eight weeks, but may be longer depending on your design. You’ll be kept updated of your ring’s expected completion date and its progress throughout each stage. 

Do I pay upfront for my bespoke design? 

Creating your custom piece with Disneyvalley requires just a small deposit of £300 to get started. This fee is non-refundable but is applied toward your final order total. You can pay either directly by visiting our Jewellery Services or directly with us by bacs transfer. This fee is offset from your personal quotation. 

50% of the balance will become payable before your ring goes into production and the remaining balance before dispatch. Our preferred method of payment is by bacs transfer for customised jewellery. 

What happens after I have paid my deposit? 

Once the bespoke deposit is paid, our design team will begin work on your commission. You will receive 3D CAD images of your design concept approximately 4 days after your order is confirmed.

Can I see a model of my ring before it is made?

Most of the custom rings we create are produced using CAD, the best tool we use to create high-quality, custom pieces. The advantages of CAD are that you see an accurate virtual model of the jewellery prior to authorising its fabrication. You also have the opportunity to request design changes.

A wax model of the design can be made ahead of production and posted to you for £145. 

The cost of the wax is an additional fee which is a manufacturing set up cost for machinery downtime to produce the model. 

Some customers opt out of this stage due to tight timescales and the extra cost to build the model. Although it's not necessary, it does help some people visualise their piece more clearly and feel more confident about the overall proportions and fit. 

Can I make changes to my CAD before you produce my ring? 

Yes, you'll have the opportunity to make adjustments to your CAD design. Any major design changes are subject to additional fees and assessed on a case-by-case basis. However, these costs will be presented for approval prior to proceeding. Please note that additional design fees are non-refundable.

Can I have different stone types in my custom ring? 

We have a stunning selection of coloured lab grown gemstones(also called lab created gemstones or synthetic gemstones) that are the best on the market. They are created using the most scientifically advanced processes to produce beautiful, precision-cut, gemstones in a wide variety of colours, sizes and shapes, so you can add some colour and personalise your bespoke jewellery. 

Can I use my own metal and/or gemstones for my custom ring? 

At Disneyvalley, we are only able to work with gemstones and diamonds we have sourced ourselves, and precious metal that we know is not only recycled, but up to the quality standards that we must adhere to. We are unable to rework existing jewellery, or set gemstones that we have not sourced ourselves.

Can I get a custom design quickly?

This is dependent on the design and specifications. When you design your own ring, please let us know your delivery deadline in your request form and we will confirm if it is possible.

Can I cancel my custom order after it has been placed? 

Once the rendering has been approved and you have paid for your custom ring, we are not able to cancel the order.

Can I return or exchange my bespoke ring?

Custom-designed jewellery is final sale and not eligible for return or exchange. We will work with you to ensure that you are completely delighted with the final product when you design your own ring.

Any other questions?

If you have a question and we haven’t covered it above, you can email us through ourContact Uspage.